Shipping Policy
We value every customer and strive to provide a seamless shopping experience. Please review our shipping policy below for all the latest information regarding order processing, delivery times, and more.
Shipping Regions & Costs
| United Kingdom | Standard | Free | 7-10 |
Note: We currently only ship to the countries listed above. Delivery to other locations is not supported at this time.
Order Processing
- All orders are processed within 1-3 business days.
- Orders may also be processed on weekends or public holidays to ensure timely delivery.
- You will receive a shipment confirmation email with your tracking number once your order has shipped. Tracking becomes active within 24 hours.
Delivery Information
- Delivery estimates refer to business days (Monday to Sunday).
- Shipping methods are selected automatically based on your location and order size to ensure the fastest and most reliable delivery.
- During busy periods or due to unforeseen circumstances (such as severe weather or customs delays), delivery times may be extended.
- We cannot ship to PO Boxes, military bases (APO/FPO/DPO), or parcel lockers.
Bulk Orders
- For large or bulk orders, please allow an additional 1-3 business days from the shipment date for delivery.
Tracking Your Order
- Track your order online by entering your order number from your confirmation email.
- If you have trouble finding the tracking page, please contact our customer service team at: service@vitalisle.com
Important Notes
- Please ensure you provide a valid phone number and email address so that we can contact you promptly if necessary.
- Taxes, duties, and customs fees (where applicable) are included in the price for UK customers. For other regions, local import policies may apply.
If you have any questions about shipping or your order status, please reach out to our support team. We’re here to help!
